Inbound support, outbound campaigns, live chat, back-office processing — fully trained agents working your hours, aligned to your brand, and managed for quality from day one.
How an e-commerce brand cut support costs 60% while pushing CSAT to 94%.
A fast-growing D2C brand was overwhelmed with customer inquiries across email, live chat, and social. Response times were hitting 48 hours and CSAT had dropped to 67%. They needed a full BPO team — fast.
See how we compare on every factor that matters.
| Factor | RemoteOps | US In-House | Other Offshore |
|---|---|---|---|
| Agent Cost (Monthly) | $800–$1,800 | $3,500–$5,500 | $600–$1,200 |
| Time to Deploy | 48–72 hours | 4–8 weeks | 1–2 weeks |
| Brand Training | Custom SOPs | Standard | Basic |
| US Timezone Coverage | 24hrs / Full | Standard Hours | Partial |
| QA Monitoring | Included | Internal | Extra Cost |
| CSAT Average | 95%+ | Varies | 70–85% |
| Replacement Guarantee | 30 days | N/A | 14 days |
Hardware, payroll, compliance, security — handled. You focus on the work. We handle everything around it.
"Stop searching for talent. Start building your team."
Get trained, quality-monitored agents working your hours within 48 hours.